Data Deletion

You can end our access and have your data erased at any time, for any reason, without giving one. This page explains exactly how, what gets deleted, and how long it takes.

How to request it

1. 1

   Disconnect inside our tool

   Open the connected accounts screen and choose Disconnect. The stored access and refresh tokens for that account are destroyed straight away and no further API calls can be made.

2. 2

   Or revoke from the platform

   You can also remove our app from your platform's own settings — in TikTok, that is Ads Manager under Account Setup, Authorised Partners. Revocation there takes effect immediately, whether or not you contact us.

3. 3

   Email a deletion request

   Send a message to business@livegaminghub.com from the address associated with the account, with the subject "Data deletion request". Include the advertiser account ID so we can identify the right records.

4. 4

   We confirm in writing

   We verify the request, erase the records, and reply to confirm what was deleted. This is completed within 30 days and usually much sooner.

What we delete

• •Access and refresh tokens for the connected advertising account
• •Campaign, ad group and ad configuration we created on your behalf
• •References to and copies of the creative files you uploaded through us
• •Aggregate performance and reporting records tied to the account
• •Your contact details and any correspondence, on request

What we may keep, and why

• •Records we are legally required to keep, such as invoices, for the statutory period
• •Anonymised, non-identifying operational logs that cannot be linked back to your account

Timeframe

Tokens are destroyed the moment you disconnect or revoke. Everything else is erased within 30 days of a verified request. If we ever need longer, we will tell you why before the 30 days are up.